7bet11 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 7bet11 ("we," "us," or "our") collects, uses, stores, shares, and protects the personal data of users ("you," "Player," or "User") who access or use the 7bet11 website, mobile application, and related services (collectively, the "Platform").

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as the guidelines issued by the National Privacy Commission (NPC). By registering an account or using the 7bet11 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2 Data We Collect

7bet11 collects the following categories of personal data from players and users of the Platform:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless specifically required for responsible gaming compliance purposes (e.g., self-exclusion requests).

3 How We Collect Your Data

7bet11 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and interact with the Platform, including through cookies, web beacons, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; payment data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank; fraud prevention data from security service providers.
• Publicly available sources: In limited circumstances, we may verify information against publicly available records for compliance and fraud prevention purposes.

4 How We Use Your Data

7bet11 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and manage your 7bet11 player account, including identity verification and authentication.
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver the core features of the 7bet11 Platform.
• Legal and regulatory compliance: To fulfill our obligations under Philippine law, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and responsible gaming regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the Platform.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance with account-related issues.
• Responsible gaming: To monitor gaming behavior, enforce self-exclusion requests, and identify players who may need support under our responsible gaming program.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 7bet11 Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 7bet11 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to when registering your account, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML laws, KYC requirements, and data retention obligations.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent, particularly for marketing communications and certain cookie-based tracking. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

7bet11 does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and identity verification service providers who assist us in verifying player identities and complying with regulatory requirements.
• Fraud prevention and security providers: Service providers who assist us in detecting and preventing fraudulent activity and maintaining platform security.
• Technology and infrastructure providers: Cloud hosting, data storage, and software service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Government agencies, regulators, and law enforcement bodies where disclosure is required by applicable Philippine law, court order, or regulatory directive.
• Professional advisors: Legal counsel, auditors, and other professional advisors, subject to confidentiality obligations.

All third-party service providers who process personal data on behalf of 7bet11 are required to implement appropriate technical and organizational security measures and to process data only in accordance with our instructions and applicable law.

7 Cookies & Tracking Technologies

The 7bet11 Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and gather analytics data. The following types of cookies may be used:

• Essential cookies: Strictly necessary for the Platform to function, including session management, authentication, and security features. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Preference cookies: Used to remember your settings and preferences, such as language selection and display options, to provide a more personalized experience.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns, where you have consented to such use.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 7bet11 Platform. For essential cookies, no opt-out is available as they are required for the Platform to operate securely.

8 Data Retention

7bet11 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with Philippine AML and record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer support communications: Retained for a period of two (2) years from the date of the last communication, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

9 Data Security

7bet11 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the 7bet11 Platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments, vulnerability testing, and penetration testing of Platform infrastructure.
• Multi-factor authentication requirements for account access and administrative systems.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While 7bet11 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

10 Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 7bet11:

• Right to be informed: The right to be informed about how your personal data is collected, used, and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data we hold about you and information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13. We will respond to all verified requests within thirty (30) days. Please note that certain rights may be limited where we have overriding legal obligations to retain or process your data.

11 Children's Privacy

The 7bet11 Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process.

If we become aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 7bet11 Platform, please contact us immediately at the details provided in Section 13.

Parents and guardians are encouraged to monitor the online activities of minors in their care and to make use of available parental control tools to prevent access to gambling platforms.

12 Updates to This Policy

7bet11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this Policy.
• Notify registered players via email or in-platform notification where the changes are material and affect your rights.
• Where required by law, seek your renewed consent before implementing changes that affect how we process your personal data.

Your continued use of the 7bet11 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

13 Contact & Data Protection Officer

7bet11 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us through the following:

• Data Protection Officer, 7bet11
• Email: [email protected]
• General Support: [email protected]
• Response Time: We aim to acknowledge all privacy-related requests within 72 hours and provide a full response within 30 days.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about the NPC and how to file a complaint is available through official Philippine government channels.